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Frequently Asked Questions

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Check-In Date
Check-Out Date
Reservations: 414.276.8686
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Frequently Asked Questions

What are the check-in and check-out times?
Check-in is at 4 pm and check out is at noon.

What is your cancellation policy?
Guest room reservations can be canceled without penalty until up to 24 hours before your arrival date. After that time, a cancellation charge applies equal to one night's room rate plus tax. Please retain your cancellation number to avoid cancellation charges.

Is parking available at the InterContinental Milwaukee?
InterContinental Milwaukee offers a safe, reliable underground parking structure for our hotel guests. Valet parking is available for $33 per night while self-parking is allowed at $28 per night. Both options include in and out access.

Are refrigerators, cribs or rollaway beds available?
Yes, these items are available upon request, as follows
Cribs: No Charge
Rollaway: $25 (limited number available)
Refrigerator: $25 (King Superior rooms have a beverage chiller)

Is there a concierge service?
Concierge Service is available at 414-276-8686. The concierge desk is located in the lobby of the hotel and will be happy to assist with special requests.

Does the Intercontinental Milwaukee have a shuttle to/from the airport?
Our hotel near the Milwaukee airport does not have a shuttle service, however taxis are available 24 hours outside the lobby and airport connection shuttle service stops at the hotel.

We will be driving to the hotel and need directions.
Driving directions to the hotel can be found on our website. Please visit the directions page for details.

Do you have high speed internet access in the guest rooms? If so, are there charges?
Complimentary Wi-Fi is available in all public areas and guest rooms for convenient email access and web surfing. For guests requiring large amounts of bandwidth access for activities such as streaming video a fee of $4.95 will be applied and a username and password will be provided. Our property is equipped with wired and wireless 55MB internet service; our HSIA service provider is Ethostream.

Is early check-in available?
Early check-in may be available depending on room occupancy and will be done on a first come first serve basis. Early check-in is never guaranteed.

We will arrive before check-in, what is the provision for storing luggage?
Your luggage will gladly be stored at no charge until your check-in?

Are there hairdryers in the guest rooms?
Yes, hairdryers are available in each room. Please view a list of in-room amenities.

Do you have room service and what are the hours?
Yes, room service is available 24 hours a day, 7 days a week. Please view the in-room dining information.

What is the BID 21 Sculpture Milwaukee City Fee?
Sculpture Milwaukee is one of the world’s largest complimentary art exhibits including 21 sculptures from 20 different local, national and international artists. The exhibit is important to the community and to the betterment of Downtown Milwaukee, and as such, a fee equal to 1% of your room rate per night will be added to your folio upon checkout.

Kilawat Restaurant
Kil@wat's menu offers familiar favorites with a twist in a chic setting.

Clear Lounge
CLEAR serves cocktails and light bites.

Priority Club Rewards

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